Your informationPRIVACY POLICYIN PLAIN ENGLISH.

Devon SEO is a Devon-based search-engine-optimisation practice and is responsible for deciding how personal information covered by this notice is used, including enquiries sent about our services. The website address is www.thedevonseo.com, and general information about the practice is on the Devon SEO website homepage.

Privacy questions and rights requests can be sent to info@thedevonseo.com.

Information you provide

• your name, email address and other contact details;
• your website address, business name, service area and project information;
• messages, enquiry details and correspondence;
• information needed to scope, provide and administer services if you become a client.

Technical information

The website host may create security and access logs containing information such as IP address, browser type, device information, requested pages and timestamps. The current website does not intentionally use analytics, advertising trackers or social-media tracking pixels.

Please do not provide passwords, payment-card details, health information or other sensitive personal data in the initial contact form unless we specifically ask for it through a suitable secure method.

Devon SEO does not sell personal information. We do not use enquiry details for unrelated electronic marketing unless you have asked for it or another lawful basis clearly applies.

Information may be shared only where reasonably necessary with:

• website-hosting, email, secure-storage, CRM or other technology suppliers acting as processors;
• professional advisers such as accountants, insurers or legal advisers;
• contractors supporting an agreed project, where sharing is necessary and appropriately protected;
• regulators, courts, law-enforcement bodies or other parties where required by law;
• a purchaser or successor if the business is reorganised, sold or transferred.

Where a supplier processes information outside the UK, we use an appropriate transfer mechanism or other protection required by UK data-protection law.

Information is kept only for as long as needed for the purpose for which it was collected.

• general enquiries that do not become client work are normally deleted within 24 months of the last contact;
• client and commercial records may be kept for up to six years after the relationship ends, or longer where law or a live dispute requires it;
• technical and security logs are normally retained for a shorter period set by the hosting or security provider.

Records may be anonymised instead of deleted where the result can no longer identify an individual.

Depending on the circumstances, you may have the right to:

• ask for access to your personal information;
• ask for inaccurate or incomplete information to be corrected;
• ask for information to be erased or its use restricted;
• object to processing based on legitimate interests or to direct marketing;
• receive certain information in a portable format;
• withdraw consent where consent is the lawful basis.

Rights are not absolute and may be limited by legal exemptions. We may need to verify your identity before completing a request. There is normally no charge unless a request is manifestly unfounded or excessive.

Reasonable technical and organisational measures are used to protect personal information. No internet transmission or storage system can be guaranteed completely secure, so only send information needed for the relevant purpose.

This website is intended for businesses and adults. Devon SEO does not knowingly seek personal information from children.

Please contact us first at info@thedevonseo.com so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner's Office. Current contact and complaint information is available from the ICO website.

This policy may be updated when services, suppliers, legal requirements or website features change. The latest version will be published here with a revised date.